Almost Lost It All Again…

Note: If you are looking for info on what to do if your Synology RAID crashes. Before you do ANYTHING, please export a support dump. If the volume has entered Read-Only mode, any time you reboot you lose your logs. This may be crucial to getting your data! Apps > Support Centre > Support Services… Read More »

Teams 3PIP phones getting the wrong Dial Plan?

Hey all, Welcome back. Today I have another interesting one. I had a situation recently where a customer’s Polycom VVX phones that were signed into Teams, couldn’t successfully make calls unless they dialled numbers in E164 format. (You know, that weird “+61432500648” one) Sounds like a classic case of a wrong Dial Plan, or so… Read More »

Teams, Missing inbound calls? Check Windows, Now.

I’ll keep this one relatively short, but on recent Teams rollout with calling. I had several users complain that inbound calls (both PSTN and Teams) were not being presented to them at all and would simply ring for 20 seconds and goto voicemail. SBC Call logs didn’t show anything. Teams Logs looked normal Teams notifications… Read More »

Enhance Your Existing Sonus/Ribbon SBC’s With Teams Direct Routing Using A Secondary Certificate

Imagine this, you’re in the middle of a pandemic, your entire state is in lockdown, everyone is working from home and your Skype infrastructure was never designed to facilitate 100% of users working externally. Now due to the platform struggling, your boss has just told you to move your businesses calling to Teams NOW with… Read More »

Virtual Meetings are not free. Collaboration is cheaper.

I’ve always said that smaller meetings are better than larger meetings for quite a while. Taking a line from another speaker, I use the Two Pizza Rule. Basically, if the meeting has too many people, or too long for Two Pizza’s to keep everyone fed. It’s too big and should be divvied up into smaller… Read More »

Enable “HD” AMR Calling on Teams Direct Routing with Ribbon SBC and Telstra SIP

Ever made a call from one mobile to another and enjoyed that sweet sweet HD call quality? Well, you’re not alone! Many users have been embracing the higher call quality offered by VoLTE and VoWiFi implementations offered by smartphone vendors thanks to native support from carriers. At the core of these quality improvements is of… Read More »

My Ignite Teams 2020 Wrap Up – Part 3 – Meetings and Devices

I’m back with one more article to round out my Teams Wrap Up for Ignite in 2020 and this part 3 I’ll be breaking down the new features in Teams meetings and Meeting related hardware. Let dig in. As before, if you’re interested in grabbing all of the Ignite content and don’t want to spend… Read More »

My Ignite Teams 2020 Wrap Up – Part 2 – Teams Calling and Phones

Like I mentioned in my previous article, Microsoft Ignite 2020 has been and gone and it was a massive whirlwind of information. Tons of new features and announcements that even I’m still catching up on. As before, if you’re interested in grabbing all of the Ignite content and don’t want to spend a week having… Read More »

My Ignite Teams 2020 Wrap Up – Part 1 – Admin, Collab and Surface

Winter wrap up, winter.. oh.. your here? Microsoft Ignite 2020 has been and gone and it was a massive whirlwind of information. Tons of new features and announcements that even I’m still catching up on. Unfortunately without the on-site after parties and catchup with like-minded individuals to digest the day. It’s easy to miss a… Read More »