Tag Archives: Polycom

Hide the Polycom Trio “Sign Out” button

Another quickie. I’ve had a customer report that their Polycom Trio’s were randomly signing out after being left idle and in some cases, the system would work for one call, then need to be signed in again. Turns out the reception team had been cleaning the device between meetings (and not using the screen clean… Read More »

Response Group calls to Skype4B client work, Polycom VVX Phones Fail with CAC enabled

Figured I’d post this one quickly and hopefully it will help someone else, I don’t have time to replicate the issue in my lab so don’t have any screenshots more detailed info I’m afraid I recently had an interesting one where a customer had deployed Skype4B I with another integrator in a hurry and had… Read More »

Polycom Group series video degrades when joining a conference via Skype4B

Update: Polycom has hinted this will be resolved in the the 6.0 firmware for these devices! Update 2: This still occours on a seperate customer of mines system on UCS 6.0, I have asked them to raise a ticket with Polycom and egarly await the outcome. So another interesting one for the ranks. I had… Read More »

Audiocodes Analog calls drop on Transfer / Hold

So I recently had an issue at a customer where any Polycom 2W Wireless conference phone devices attached to an Audiocodes M1000 FXS ports would drop calls when attempting to establish a second call using the “Multi Party” button, but this issue could apply to any analog device that uses Hook-Flash to switch between virtual… Read More »

Polycom Real Presence Trio Remote Party “cuts out”

This is a real silly one, but I figured I’d post it for anyone else that come across the issue A customer of mine had a Real Presence Trio UC installed by a Video conferencing vendor whom had converted an older legacy system over using a Trio Visual Plus unit, but had never really played… Read More »

Prepare and Configure a Polycom Real Presence 300/310/500/700 Group Series for Skype for Business / Lync

Okay, so this is going to be a big one as the Polycom RealPresence group series will be new to some people, but anyone who has had an older H.323 system should have a little understanding of how these work. This tutorial isn’t complete, usually units like this are installed as part of a room… Read More »

Updating the Plantronics Trio device using Lync/Skype4B Server

As you might know I’ve recently had the opportunity to have a play with some of Polycom’s new Real Presence Trio UC devices and me being the Skype4B guy I am I figured I could get these to naively update using the Skype4B Device Update Service as I already have a UCS provisioning server pointing… Read More »