Category Archives: Response Groups

Response Group Calls not Presented to Agents due to SQL Write issues (Event ID 32269 and 32270)

The issue So, I ran into a weird issue a while back where Response Group Calls would be answered by RGS, the IVR messages and actions would play out and the call would be dropped into a queue to look for an agent. The Caller would hear the queue on hold music and after the… Read More »

Find Low or Empty RGS Response groups Script

I recently has a requirement to filter through a customer’s 200 odd RGS Groups to find areas that had little or no agents assigned causing a high abandoned rate of calls. I knocked something quick and nasty together in the ISE at the time, but thanks to someone digging through our phone lines at home… Read More »

Response Group Timeframe Editor Powershell GUI

Update 10/7/2017 : Version 1.21 Fixes an issue where new time frames went created. Revision History :v1.21 Fixed a bug I introduced in 1.2 re-error checking when creating a new object :v1.2: Implemented the New Time frame feature properly Fixed a bug with Null entries causing alot of errors Fixed a bug with removing malformed RGS entries Added… Read More »

Australian Holiday Rulesets for Response Group Service

New-CSRgsAustralianHolidayList.ps1 Update 2/11/2016: Released Version 1.1 of the script. Fixed Onedrive download link Fix for Typo in Victora Holiday set causing import to fail Fix ForEach loop not correctly removing old time frames Fix Documentation not including the SID for ServiceID parameter Update 26/09/2016: Fixed some Typo’s. Thanks Grieg This is a small script that… Read More »

Response Group Transfers to External Numbers Fail when being diverted by a thrid party

I’m not going to do my usual detailed write up on this one just figuring this might help someone Googleing, But I recently had to look into an issue for a customer who had another intergrator build thie Skype4B platform and all worked well. The issue was that when a call came from an external… Read More »

Locate and Hide RGS Object from address book using ADSI edit

If like me you have a few RGS workflows it can be tedious finding the DN of the RGS object. Powershell to the rescue! Use the following cmdlet to find the DN of the object for ADSIEdit as the GUID in get-rgsworkflow is totally unrelated. Get-CsApplicationEndpoint | where {$_.displayname -eq “Example Workflow”} Where “Example Workflow”… Read More »

Transferring calls to a Response Group fails when using the Lync Attendant

The Issue So, you have just setup your receptionist with the Lync Attendant console as part of your deployment. Now tickets are coming in advising that when the Receptionist transfers calls to Lync Queues, the calls fail. The Lync 2010 attendant includes a feature known as “Safe Transfer” in that if the recipient of the… Read More »