Category Archives: Response Groups

Infographic: User Status and Response Group Routing Methods

I figured I’d create this one as reading through the MS TechNet documentation on the matter can be a little time consuming and the wording can get confusing The only routing method that allows calls to come in when “not green” is Attendant. There is a little bit of flexibility when “Inactive” (5-10 minutes idle)… Read More »

Announcement: New version of my Australian Response Group Holiday Rules, Now fully automatic every year!

I’ve finally finished it! After my last script for 2106/2017 I decided to make a fully automatic Australian Response Group holiday sets for 2018 and beyond. I had planned to release a 2017/2018 version in October.. and after actually writing it all. I figured it would be heaps more reliable to use a proper Government… Read More »

Response Group Calls not Presented to Agents due to SQL Write issues (Event ID 32269 and 32270)

The issue So, I ran into a weird issue a while back where Response Group Calls would be answered by RGS, the IVR messages and actions would play out and the call would be dropped into a queue to look for an agent. The Caller would hear the queue on hold music and after the… Read More »

Find Low or Empty RGS Response groups Script

I recently has a requirement to filter through a customer’s 200 odd RGS Groups to find areas that had little or no agents assigned causing a high abandoned rate of calls. I knocked something quick and nasty together in the ISE at the time, but thanks to someone digging through our phone lines at home… Read More »

Response Group Timeframe Editor Powershell GUI

Update 10/7/2017 : Version 1.21 Fixes an issue where new time frames went created. Revision History :v1.21 Fixed a bug I introduced in 1.2 re-error checking when creating a new object :v1.2: Implemented the New Time frame feature properly Fixed a bug with Null entries causing alot of errors Fixed a bug with removing malformed RGS entries Added… Read More »

Automatic Australian Holiday Rulesets for Response Group Service

Note: A bug in v1.0 Test-CsLisIpAddress sends users to this webpage to download the update. You can find it here New-CSRgsAustralianHolidayList.ps1 Update 09/12/2017 Released Version 2.0 with a massive overhaul over the last few months to support 2018 and beyond thanks to XML support. About the tool This is a script that adds/maintains the relevant Australian Holidays to your… Read More »

Response Group Transfers to External Numbers Fail when being diverted by a thrid party

I’m not going to do my usual detailed write up on this one just figuring this might help someone Googleing, But I recently had to look into an issue for a customer who had another intergrator build thie Skype4B platform and all worked well. The issue was that when a call came from an external… Read More »

Locate and Hide RGS Object from address book using ADSI edit

If like me you have a few RGS workflows it can be tedious finding the DN of the RGS object. Powershell to the rescue! Use the following cmdlet to find the DN of the object for ADSIEdit as the GUID in get-rgsworkflow is totally unrelated. Get-CsApplicationEndpoint | where {$_.displayname -eq “Example Workflow”} Where “Example Workflow”… Read More »

Transferring calls to a Response Group fails when using the Lync Attendant

The Issue So, you have just setup your receptionist with the Lync Attendant console as part of your deployment. Now tickets are coming in advising that when the Receptionist transfers calls to Lync Queues, the calls fail. The Lync 2010 attendant includes a feature known as “Safe Transfer” in that if the recipient of the… Read More »