Sonus AD lookups fail when LDAP credentials are correct and AD is online

Whats this? a Sonus article? Damn straight it is! So I was recently doing a deployment for a larger organisation. One of my first deployments using a Sonus SBC to do LDAP routing instead of an AudioCodes and I ran into some interesting issues For those that arent aware, Sonus SBC’s do AD lookups a… Read More »

How bad is the CVE-2017-8550 XSS exploit for Skype4B?

So for those of you who don’t have your ear on the #skype4B hash tag on twitter (and you should) nyxgeek released and exploit for the Skype4B client (and possibly Lync, I haven’t tested yet) that exploits XSS to allow for remote website execution without user interaction On the surface that sounds quite simple, but… Read More »

Change the Skype4B SDN Interface Listener Config URL without re-installing

So maybe you have moved your SDN master recently, or more likely. like me. you stuffed up the host name in a few of your hosts during the install process. To save yourself the effort of un-installing and re-installing the SDN Listener on every machine, you can just update the following config file. C:\Program Files\Microsoft… Read More »

Response Group Calls not Presented to Agents due to SQL Write issues (Event ID 32269 and 32270)

The issue So, I ran into a weird issue a while back where Response Group Calls would be answered by RGS, the IVR messages and actions would play out and the call would be dropped into a queue to look for an agent. The Caller would hear the queue on hold music and after the… Read More »

What does the new announcement regarding Skype4B online ports mean anyway?

So you might have seen the recent announcement regarding Skype for Business online port requirements changing, if not take a quick stop by Thomas Binder’s article over on the MS Tech Community.   First off, this change only affects users homed in Skype for Business Online (IE, Office365) So if you’re running an On-Prem or… Read More »

Install Windows 10 Creators Update on Surface Hub

Looking to get the latest from your Surface Hub? Microsoft has released the Creators Update for Surface Hub for multiple regions. To speed up the installation process you can download the update manually. Note: This update doesn’t include the new Whiteboard. That’s an App in the Windows Store and hasn’t been made available yet. Note:… Read More »

Jabra Evolve 65 Review

Today I have 2 units. The updated version of the Jabra Evolve 80 and the Evolve 65 Click here for for Evolve 80 review I’ve been rather lucky during my time running Skype4B, Vendors are eager for you to rate and review their gear. As I work for a company that tends to stick with… Read More »

Jabra Evolve 80 Review

Today I have 2 units. The updated version of the Jabra Evolve 80 and the Evolve 65 Click here for the Evolve 65 review I’ve been rather lucky during my time running Skype4B, Vendors are eager for you to rate and review their gear. As I work for a company that tends to stick with… Read More »

Find Low or Empty RGS Response groups Script

I recently has a requirement to filter through a customer’s 200 odd RGS Groups to find areas that had little or no agents assigned causing a high abandoned rate of calls. I knocked something quick and nasty together in the ISE at the time, but thanks to someone digging through our phone lines at home… Read More »

Hide the Polycom Trio “Sign Out” button

Another quickie. I’ve had a customer report that their Polycom Trio’s were randomly signing out after being left idle and in some cases, the system would work for one call, then need to be signed in again. Turns out the reception team had been cleaning the device between meetings (and not using the screen clean… Read More »