Jabra Evolve 65 Review

Today I have 2 units. The updated version of the Jabra Evolve 80 and the Evolve 65 Click here for for Evolve 80 review I’ve been rather lucky during my time running Skype4B, Vendors are eager for you to rate and review their gear. As I work for a company that tends to stick with… Read More »

Jabra Evolve 80 Review

Today I have 2 units. The updated version of the Jabra Evolve 80 and the Evolve 65 Click here for the Evolve 65 review I’ve been rather lucky during my time running Skype4B, Vendors are eager for you to rate and review their gear. As I work for a company that tends to stick with… Read More »

Find Low or Empty RGS Response groups Script

I recently has a requirement to filter through a customer’s 200 odd RGS Groups to find areas that had little or no agents assigned causing a high abandoned rate of calls. I knocked something quick and nasty together in the ISE at the time, but thanks to someone digging through our phone lines at home… Read More »

Hide the Polycom Trio “Sign Out” button

Another quickie. I’ve had a customer report that their Polycom Trio’s were randomly signing out after being left idle and in some cases, the system would work for one call, then need to be signed in again. Turns out the reception team had been cleaning the device between meetings (and not using the screen clean… Read More »

AudioCodes CloudBond In Depth Review and Setup Part 2

Hey, Remember that AudioCodes review I did waaaaay back in August then got distracted with PowerShell stuff? Well I’ve had some time to spend working with the unit as well as talking to AudioCodes about the solution in general. Quick Shout out to David at AudioCodes and the guys at Auroz for letting me hold… Read More »